FAQ

Who is ordinaryjae?
Jae is just a simpleton that has too many interests for her own good - but ordinaryjae is a shop set up by a team of people. Jen, who handles all of the business and smarticle number-like things and Marvin who is a wizard when it comes to all the back-end nonsense on the website. 

How did you get into design and printing your art?
I was always drawing since I was young but once junior year of high school came around I realized that I couldn't imagine a life where art wasn't a big part of my life (aka I didn't have other skills or interests that I could make into a career). I started this shop after years of people passively asking if I sold prints or the stuff I made - after a nice ol' nudge from my family and close friends the shop became a reality. 

Where do you ship out from?
From good ol' dirty Jerz (New Jersey, USA)

What is your return policy?
Unfortunately, we do not accept any returns at this time. Please make sure that all of your information is correct before you send us the order! If you find any mistakes, please reach out to us immediately at ordinaryjae.log@gmail.com

What if my product comes damaged?
Boo - no one likes to receive damaged goods. Please send us pictures of the damage at ordinaryjae.log@gmail.com and we will ship out a new order to you.

How are the products packaged?
Prints are packaged in a clear cello bag with a stiff cardboard backing and shipped in a stiff mailer to boot. 

How are the prints priced?
That's a trade secret! But we do like to support small businesses - if you own a small business and want to partner up, please reach out to us at ordinaryjae.log@gmail.com!

Do you do personal commissions?
At the moment, I am not accepting commissions due to the load of work I currently have. If you would like to know when I open for commission, please follow my instagram as I will update on there.

Can we set up a partnership to do wholesale?
Absolutely! Please contact us at ordinaryjae.log@gmail.com so we can discuss!

If you have any other questions or feedback please send an email to ordinaryjae.log@gmail.com